Privacy policy

Privacy Policy

This Privacy Policy describes how Fire Safe Egypt collects, uses, and shares your personal information when you visit, use, or make a purchase from firesafe.today.

1. Information We Collect

When you visit our store, place an order, contact us, or interact with our website, we may collect certain personal information, including:

  • Name
  • Phone Number
  • Email Address
  • Billing And Shipping Address
  • Order Details And Purchase History
  • Payment-related information processed through secure payment providers
  • Device, browser, IP address, and website usage information
  • Any information you provide when contacting customer support

2. How We Use Your Information

We use your information to operate and improve our store, including to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate with you about your order or inquiry
  • Provide customer support
  • Detect, prevent, or investigate fraud, abuse, or security issues
  • Improve our website, products, and customer experience
  • Comply with legal, regulatory, accounting, or operational requirements
  • Send marketing communications where permitted or where you have chosen to receive them

3. How We Share Information

We do not share your personal information except where needed to operate our business, provide our services, or comply with legal obligations. For example, we may share information with:

  • Shopify, which powers our online store
  • Payment processors that handle transactions securely
  • Shipping, delivery, and logistics providers
  • Technology, analytics, customer support, and marketing service providers
  • Governmental, regulatory, legal, or law enforcement authorities when required

These providers are only given the information needed to perform their services for us.

4. Payments

Payment information is handled by the payment methods and payment service providers made available at checkout. Fire Safe Egypt does not store full payment card details on its own servers unless explicitly stated at checkout by the payment provider.

5. Cookies And Website Data

Our website and service providers may use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance, and support analytics or marketing activities.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the website works.

6. Data Retention

We keep personal information for as long as needed to fulfill orders, provide services, maintain business records, resolve disputes, enforce our policies, and meet legal or operational requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights And Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, update of, or deletion of certain personal information we hold about you. You may also ask about how your information is used or request that we stop certain communications.

To make a privacy-related request, please contact us using the contact details below.

9. Third-Party Services And Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before sharing information with them.

10. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information directly from children.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, operations, legal requirements, or services. The updated version will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at help@firesafe.today or call us at +20 100 506 0555.